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1. How can I pay?
2. Will I get a receipt with my order?
3. Will my credit card be charged immediately?
4. How will my order be delivered and when will I receive my order?
5. Are quantity discounts and/or custom sizes available?
6. Can I remove items from my shopping cart or do I just start over?
7. Can you ship to an international address?
8. Can I ship to multiple addresses?
9. If I send a gift, will the recipient receive the invoice?
10. My order hasn't arrived, how do I track my order?
11. I didn't receive an order number when placing my order. What should I do?
12. How do I change or cancel an order?
13. The web site is slow in processing my order. What should I do?
14. Can you store my personal information so that I don't have to re-key my information when placing an order?
15. Why register with The Felt Store Inc.?
16. What is the The Felt Store Inc. privacy and security policy?
17. Can you include me in your e-mail updates?
18. Does The Felt Store Inc. use cookies?
19. Who do I contact if I have a problem with my order?
20. I forgot my password or how do I change my password?
21. How do I opt-in/opt-out of e-mail updates?
22. Are all measurements listed on this website exact?
Answers
1. How can I pay?
On-line orders can be paid using:
1) VISA
2) MASTERCARD
3) AMEX
2. Will I get a receipt with my order?
You can print out a sales receipt after submitting your order. This should be saved as it is required to return or exchange merchandise.
3. Will my credit card be charged immediately?
Yes, when you enter your credit card information and click "Submit Order", your credit card information is run through Verisign/Paypal. Once your credit card has been processed successfully, you will immediately receive an order confirmation number.
4. How will my order be delivered and when will I receive my order?
The Felt Store Inc will ship orders next business day from the date the order was placed and should arrive within 8 days. Shipping is not available on weekends or holidays. Should you not receive your order within 8 days, please email us at salesinfo@thefeltstore.com or call Customer Service at 1-866-757-FELT (3358).
5. Are quantity discounts and/or custom sizes available?
Absolutely! Please email us at salesinfo@thefeltstore.com or call our Customer Service Representative at 1-866-757-FELT (3358) for more information.
6. Can I remove items from my shopping cart or do I just start over?
You can remove items from your shopping cart at any time. To view your shopping basket, click on the link on the shopping basket. Check the boxes next to the items you wish to remove, then click "update cart". To add more of an item to your cart, change the number under Qty and click "update cart".
7. Can you ship to an international address?
Yes. In the U.S. and Canada. Call 1-866-757-FELT (3358) for shipments to other countries.
8. Can I ship to multiple addresses?
You can ship items to 1 address other than your billing address within the United States & Canada. At this time, The Felt Store Inc. website is only able to process your entire order being delivered to one address. To ship to multiple addresses you can:
- Process a separate order for each additional address you wish to ship.
- Email us at salesinfo@thefeltstore.com or call our Customer Services Representative.
9. If I send a gift, will the recipient receive the invoice?
No, as long as the recipient is listed as the ship to address and you did not provide the recipient's e-mail address.
10. My order hasn't arrived, how do I track my order?
Please call our Customer Service Representative at 1-866-757-FELT (3358) or email us at salesinfo@thefeltstore.com for assistance.
11. I didn't receive an order number when placing my order. What should I do?
Please call our Customer Service Representatives at 1-866-757-FELT (3358) and they will provide you with necessary information.
12. How do I change or cancel an order?
If for any reason you would like to cancel or change your order after it has been processed, please call 1-866-757-FELT (3358) as soon as possible. If your order was placed on a weekend or at a time when our Customer Service Department is closed, please leave a message with your day time phone number and a Customer Service Representative will contact you when the office re-opens.
Please note we cannot cancel or change an order once it has entered the shipping process. A return or exchange will have to be processed.
13. The web site is slow in processing my order. What should I do?
We constantly benchmark our site for performance. Try again in a few minutes.
14. Can you store my personal information so that I don't have to re-enter my information when placing an order?
Register with The Felt Store Inc. and we can store your billing and shipping information on our secure server to save you time during checkout. To make changes to this information please log into your account online and make changes under the account section.
15. Why register with The Felt Store Inc.?
Registering makes your checkout fast and easy, as all your information is stored on our secure server and doesn ’t need to be re-entered each time you make a purchase. You save time and can avoid mistakes. You can also choose to receive e-mail updates on The Felt Store Inc. products.
16. What is The Felt Store Inc. privacy and security policy?
We recognize that we must maintain and store customer information according to recognized legal industry standards. To read our complete privacy policy, click here.
17. Can you include me in your e-mail updates?
Register with The Felt Store Inc. and you can sign up to receive special e-mail updates of The Felt Store Inc. announcements. Click here to get started.
18. Does The Felt Store Inc. use cookies?
Yes, we use cookies to improve your shopping experience. To find out more about cookies and how we use them click here.
19. Who do I contact if I have a problem with my order?
We are ready to help if you have questions about your order. You can submit your questions via e-mail to salesinfo@thefeltstore.com and a Customer Service Representative will respond promptly. Alternately, you can call us at 1-866-757-FELT (3358) to speak to a Customer Support Representative.
20. I forgot my password or how do I change my password?
If you have forgotten the password you assigned when registering with this site you can retrieve it by clicking here. It will be e-mailed to the address you used to register your account. Should you no longer have access to that e-mail account or cannot remember which account you used please email us at salesinfo@thefeltstore.com and we will reset your account for you. Our Customer Service Representatives cannot provide passwords over the phone for security and privacy reasons. To review our privacy policy, please click here.
21. How do I opt-in/opt-out of e-mail updates?
Simply email us at salesinfo@thefeltstore.com.
22. Are all measurements listed on this website exact?
We try our best to be accurate in everything throughout the website. There could be a variance of plus/minus 3/16" for measurements that are 1" or larger.
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