Privacy / Legal

The Felt Store's Free Standard Shipping Promotion
Free Standard Shipping will be applied automatically for all qualifying orders.
The Felt Store’s Free Standard Shipping promotion is only available for qualifying orders that meet all of the following criteria:

  1. Order must be placed online at This promotion is not available for orders placed over the phone or for custom orders.
  2. Order must be placed between Friday, November 27 at 12:00am EST to Monday, November 30 at 11:59pm EST
  3. Order must have a minimum Subtotal (Item Total) value of $100.00 USD
  4. Order must be shipping to the continental US and Canada
Please note that the following restrictions apply for the Free Standard Shipping Promotion:
  • Free Standard Shipping covers a maximum shipping value of $300.00 USD. If the shipping value is more than $300.00 USD, the customer agrees to pay the remaining difference. There will be no payout value if any of the $300.00 USD is not used.
  • Valid only for orders shipping with Standard Shipping. The Felt Store reserves the right to use any of our regular carriers (UPS, FedEx, USPS, Canada Post) and the customers shipping address must be able to accept deliveries by any of these carriers.
  • Not valid for any orders shipping to PO Boxes. A street address must be able to be provided for delivery
  • Not valid for any orders requiring expedited/express shipping
  • Not valid for any orders shipping on a customer’s shipping account
  • Not valid for any Rush Orders (orders needing to be shipped the same day they are placed). Orders will be shipped within 1-2 business days of the order being placed.
  • Not valid for shipping for returns. Please see our Returns & Refunds policy here.
  • Not valid for any re-shipments that may be needed due to customer error (ex: incorrect address, incomplete address, undeliverable address, etc.)
Standard processing and shipping times apply to any order qualifying for the Free Standard Shipping Promotion. Shipping timeframes cannot be guaranteed for Standard Shipping and The Felt Store is not responsible for any shipping delays that may result from delivery exceptions (ex: weather-related, forwarding address, etc.).

When you buy from The Felt Store Inc., we protect your privacy. Customer information is gathered so we can better serve you, and we make every effort to ensure its security and to treat your information responsibly.

Information Collected
When you visit The Felt Store Inc. our system automatically notes which browser and Internet Provider (IP) you used for access. We collect this navigational information to help us design our pages, so we can provide the majority of our customers with the best shopping experience possible.

Information Use
We share identifiable information only with those parties entrusted with the processing of your account, the fulfillment of your order, and for providing you with information and updates about our products. We've established procedures to protect your privacy, which we vigorously uphold. Of course, this policy does not apply to information we are required to disclose by law. From time to time, you may receive e-mail from The Felt Store Inc. in order to update your account or communicate information which we hope might be of interest to you. We want your experiences with The Felt Store Inc. to be based upon your preferences. If you would like to be removed form this list please contact customer support and state that you would like to be removed.

What about "Cookies"?
"Cookies"are small pieces of information stored by your browser on your computer's hard drive. Cookies do not contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. A cookie lets you browse in the store, put items in your shopping cart, and return hours later to continue where you left off, with the items still in the cart. Cookies help us give you a better website, by letting us monitor what's working and what isn't through site traffic analysis. By using our website, you agree that we may collect and use this information. Please be assured that accepting a cookie does not give us access to your computer or personal information under any circumstances. If you don't want to use cookies you can set your browser to refuse cookies. If you disable cookies, please call the appropriate order number, because disabling Cookies disallows you to use our shopping cart.

Secure Online Ordering

We use Secure Socket Layers (SSL) from thawte, an advanced encryption technology that protects your credit card information to ensure secure online ordering. SSL encrypts all ordering information, including your name, address and credit card number, so no one can read it in transit. When you place an order your credit card information is captured and stored separately from your order to further protect against unauthorized access. We use secure technology, privacy protection controls and restrictions on employee access, to safeguard your personal information. If your browser does not support SSL, or if you don't want to send your credit card information via the web, just call the appropriate Customer Service Representative from the numbers below.

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

Once you have created your shopping Cart, choose the "International Checkout" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Call 1-866-757-FELT (3358) If you have any questions about this privacy statement, the practices of this site, or your dealings with this website send an e-mail to: or send mail to:
Canadian Office: 2541 Wharton Glen Avenue, Mississauga, Ontario, L4X 2A8
U.S. Office: 14 Ransier Drive, West Seneca, NY, 14224

Previous Contests' Rules & Regulations

The Felt Store's "Golden Ticket" Contest Rules and Regulations

Golden Ticket Contest Rules and Regulations

Please click here to view the Contest Rules and Regulations. To download the PDF version, please click here.

The Felt Store's sponsors The Craftys

The Craftys

Please click here to view the contest details. Please note: By following this link, you will be redirected to the Craft Foxes page.

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