Privacy / Legal

When you buy from The Felt Store Inc., we protect your privacy. Customer information is gathered so we can better serve you, and we make every effort to ensure its security and to treat your information responsibly.

Information Collected
When you visit The Felt Store Inc. our system automatically notes which browser and Internet Provider (IP) you used for access. We collect this navigational information to help us design our pages, so we can provide the majority of our customers with the best shopping experience possible.

Information Use
We share identifiable information only with those parties entrusted with the processing of your account, the fulfillment of your order, and for providing you with information and updates about our products. We've established procedures to protect your privacy, which we vigorously uphold. Of course, this policy does not apply to information we are required to disclose by law. From time to time, you may receive e-mail from The Felt Store Inc. in order to update your account or communicate information which we hope might be of interest to you. We want your experiences with The Felt Store Inc. to be based upon your preferences. If you would like to be removed form this list please contact customer support and state that you would like to be removed.

What about "Cookies"?
"Cookies"are small pieces of information stored by your browser on your computer's hard drive. Cookies do not contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. A cookie lets you browse in the store, put items in your shopping cart, and return hours later to continue where you left off, with the items still in the cart. Cookies help us give you a better website, by letting us monitor what's working and what isn't through site traffic analysis. By using our website, you agree that we may collect and use this information. Please be assured that accepting a cookie does not give us access to your computer or personal information under any circumstances. If you don't want to use cookies you can set your browser to refuse cookies. If you disable cookies, please call the appropriate order number, because disabling Cookies disallows you to use our shopping cart.

Secure Online Ordering

We use Secure Socket Layers (SSL) from thawte, an advanced encryption technology that protects your credit card information to ensure secure online ordering. SSL encrypts all ordering information, including your name, address and credit card number, so no one can read it in transit. When you place an order your credit card information is captured and stored separately from your order to further protect against unauthorized access. We use secure technology, privacy protection controls and restrictions on employee access, to safeguard your personal information. If your browser does not support SSL, or if you don't want to send your credit card information via the web, just call the appropriate Customer Service Representative from the numbers below.
Call 1-866-757-FELT (3358) If you have any questions about this privacy statement, the practices of this site, or your dealings with this website send an e-mail to: or send mail to:
Canadian Office: 2559 Wharton Glen Avenue, Mississauga, Ontario, L4X 2A8
U.S. Office: 14 Ransier Drive, West Seneca, NY, 14224